Warranty and Return Policy
Shipping PolicyHow do you deliver your products?
What are your delivery options?
What is your delivery time?
Do you ship to Europe?
Do you ship to Canada?
Do you ship to Australia?
Who pays the duties and taxes?
Does Scan2Contacts scan colored business cards?
Does Scan2Contacts scan business cards from both sides?
Will Scan2Contacts work with a network version of Outlook (Outlook Express)?
Does Scan2Contacts include the scanner?
Does Scan2Contacts include the scanner?
CompatibilityQ: Does CSSN scanners work with Macintosh (MAC) computers?
A: At this time CSSN scanners do not support the Mac Operating System.
Q: Are CSSN scanners compatible with Vista 32bit Operating System?
A: All CSSN scanner are Vista compatible.
Q: What scanners are compatible with Vista 64bit Operating System?
A: All CSSN scanners are compatible.
Warranty and Return PolicyQ: What is the warranty policy on CSSN products?
A: All our products have a standard one year warranty, but we can supply an extended 1 year or 2 year warranty for an additional cost.
Q: What is the return policy of CSSN?
A: We have a 30 day money back guaranty policy. We will accept returns for any product for a period of 30 days from the date on the Invoice. We can also provide a refund on the full price minus the S&H costs.
Payment PolicyQ: What forms of payment does CSSN accept online?
A: CSSN accepts credit cards and pre-paid checks, for other payment methods please call (213) 867-2625.
Q: What type of credit card CSSN accept?
A: CSSN accepts VISA, Master Card, American Express and Discover.
Shipping PolicyQ: How do you deliver your products?
A: We use the services of premium carriers (UPS, Fed Ex, USPS).
Q: What are your delivery options?
A: Our delivery options are Ground, 2nd day Air, 3 days Select, Overnight and international.
Q: What is your delivery time?
A: Delivery times are stated in business days, and do not include order processing times.
Ground: 5-7 business days (not counting shipping day)
2nd day Air: 2 business days (not counting shipping day)
3 days Select 3 business days (not counting shipping day)
Overnight: Next day for orders accepted Monday through Thursday before 11:00AM PST
Overnight orders accepted after 11:00AM pacific time will be shipped on the next day
Overnight Orders Accepted on Friday before 11:00AM, will be delivered on Monday
International: Fed Ex International priority 4-5 business days
Q: Do you ship to Europe?
A: We do not ship to Europe . Please refer to manufacturer's website, for a reseller in Europe -
CSSN - Card Scanning Solutions
Q: Do you ship to Canada?
A: Yes, we ship to Canada.
Q: Do you ship to Australia?
A: Yes, we ship to Australia . In the "Shipping Method" option, please select "International (outside USA and Canada )".
Q: Who pays the duties and taxes?
A: Duties and taxes are the responsibility of the receiving party.
ScannersQ: Does your scanner scan in color?
A: All our scanners scan in color as a default, and can also be configured to scan in black & white.
Q: Does your scanner have a USB connection?
A: All our scanners are powered from the computer's USB connection and no external power is necessary.
Q: What type of documents can be scanned by your sheet fed scanners?
A: All our sheet fed scanners are capable of scanning business cards, receipts, photos, checks, small documents and ID cards. The Scanshell 2000 and ScanShell 3000 series can scan documents up to A4 size (legal paper). Paper thickness:
- ScanShell 800R/800NR - 1.5mm
- ScanShell 800DX/800DXN – 1.5 mm
ScanShell 2000/2000N - 1.0mm
ScanShell 3000D/3000DN - 1.2mm
Scan2ContactsQ: Does Scan2Contacts scan colored business cards?
A: Yes, Scan2Contacts is bundled with the ScanShell 800NR or ScanShell 2000NR which are color capable scanners.
Q: Does Scan2Contacts scan business cards from both sides?
A: At this time Scan2Contacts is capable of scanning only one side of the business card.
Q: Will Scan2Contacts work with a network version of Outlook (Outlook Express)?
A: Scan2Contacts does work with Microsoft Exchange so that you can select public folders to scan the cards to.
Q: Does Scan2Contacts include the scanner?
A: Scan2Contacts is a complete solution that includes both the software and the ScanShell 800NR or ScanShell 2000NR.